Appointments

Coronavirus Update

If you have symptoms associated with the coronavirus including a new continuous cough or a high temperature, you are advised to stay at home for 7 days if you are well.  Please do not attend the practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

To avoid putting yourself, and other patients at risk all appointment requests will now be triaged by a doctor first.

For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.


How to make an appointment

Online

If you want to make an online appointment you will need to use e-Consult. Using e-Consult will involve answering questions about your condition or question. Once you have completed the questionnaire, a clinician will review your answers and respond to you within 72 hours. It may be at that time, you are directed to contact reception by telephone who will make an appropriate appointment for you as advised by the clinician who reviewed your e-Consult.

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Telephone

You can contact either surgery by the telephone numbers below to book your appointment.

Claypath: 0191 374 6888

Monday to Thursday 8.00 a.m. – 6.00 p.m.
Friday 8.00 a.m. – 5.30 p.m.

University Health Centre: 0191 386 5081

Monday to Friday 8.30 a.m. – 5.00 p.m.*
Saturday 8.00 a.m. – 1.00 p.m.**

* (If you need to contact the surgery between 5.00 – 6.00 p.m. please telephone the Claypath Medical Centre)

** (No telephone access; pre-booked appts only)


Cancelling your appointment

If you cannot attend an appointment for any reason please inform the practice as soon as possible in order for us to give the appointment  to someone else.


Who to see

Nurse Practitioner Appointments

Our Nurse Practitioners are trained to examine, diagnose, treat and prescribe and can see many conditions previously seen by GPs. These include:

  • coughs, colds, ears, throat, sinuses, chest infections, rashes, back pain, abdominal pain, vomiting, UTI, headache, allergies, wound infections and bites;
  • skin problems, hay fever, contraception, abnormal bleeding, lumps
  • heartburn, indigestion, period problems, breast problems, constipation, diarrhoea;
  • all childhood illnesses.

Doctor Appointments

You may choose to see the doctor of your choice and will be offered the first available appointment. If you feel your problem is more urgent and cannot wait, please let the receptionist know who will liaise with a practice clinician. A decision will then be made about who is the most appropriate clinician for you to be seen by and when.  We will always see urgent cases on the same day but this could involve waiting.

Practice Nurse Appointments

Our Practice Nurses provide monitoring and management for people with diabetes, asthma, and heart problems. They also perform smear tests, childhood immunisations, undertake wound care, and give health advice and immunisations for those travelling abroad.

Health Care Assistants (HCAs)

HCAs support the work of practice doctors and nurses by taking blood tests, monitoring BP, undertaking NHS Health Checks and giving lifestyle advice.