Find out more information about the different types of appointments we offer:

You can also download this information in the form of a How to use our GP service leaflet.

How to make an appointment


There are two approaches to booking an appointment online.

The first method is to utilise direct online access to your medical record that also includes the ability to order prescriptions.

The second approach is to use e-Consult. Using e-Consult will involve answering questions about your condition or question. Once you have completed the questionnaire, a clinician will review your answers and respond to you within 72 hours. It may be at that time, you are directed to contact reception by telephone who will make an appropriate appointment for you as advised by the clinician who reviewed your e-Consult.


You can contact either surgery by the telephone numbers below to book your appointment.

Claypath: 0191 374 6888

Monday to Thursday 8.00 a.m. – 6.00 p.m.
Friday 8.00 a.m. – 5.30 p.m.

University Health Centre: 0191 386 5081

Monday to Friday 8.30 a.m. – 5.00 p.m.*
Saturday 8.00 a.m. – 1.00 p.m.**

* (If you need to contact the surgery between 5.00 – 6.00 p.m. please telephone the Claypath Medical Centre)

** (No telephone access; pre-booked appts only)

In person

If you arrive at either of our surgeries reception will assist you to book an appointment.

Please note this will not give you a quicker appointment than contacting the surgery via the other means.

Types of appointment

Our nurses and doctors will see you in one of the following types of appointment:

Pre-bookable Appointments

can be booked up to 2 weeks in advance and should be used:

  • if you wish to see a nurse or doctor regarding a condition which is not 
  • if you have a long-term medical condition which requires you to see 
 the doctor at regular intervals;
  • if you need to see a doctor for a repeat sick note or medication.

On the Day Bookable Appointment

These are not released until 08:30 a.m. and 2.30 p.m. These should be used:

  • if you are suffering from a condition which you feel cannot wait until 
 the next bookable appointment.

Emergency Appointments

These are available if necessary and there are no routine appointments available on that day.

In order to prioritise emergency appointments you will be asked to give some indication of the problem. You will then receive a telephone consultation and/or be given a time to come to the surgery to see a nurse practitioner or doctor. There may be a short wait before you are seen.

Telephone Appointments

There are a number of telephone consultations available each day. They are especially useful where you feel “face to face” contact with a doctor is not required i.e. medication queries.

When booking a telephone consultation with reception please provide the most convenient telephone number you wish to be contacted on. If this is a mobile number please ensure your phone is switched on or if a land line number please ensure you will be at home when you are expecting the nurse or doctor to call.

Cancelling your appointment

If you cannot attend an appointment for any reason please inform the practice as soon as possible in order for us to give the appointment  to someone else.

Who to see

Nurse Practitioner Appointments

Our Nurse Practitioners are trained to examine, diagnose, treat and prescribe and can see many conditions previously seen by GPs. These include:

  • coughs, colds, ears, throat, sinuses, chest infections, rashes, back pain, abdominal pain, vomiting, UTI, headache, allergies, wound infections and bites;
  • skin problems, hay fever, contraception, abnormal bleeding, lumps
  • heartburn, indigestion, period problems, breast problems, constipation, diarrhoea;
  • all childhood illnesses.

Doctor Appointments

You may choose to see the doctor of your choice and will be offered the first available appointment. If you feel your problem is more urgent and cannot wait, please let the receptionist know who will liaise with a practice clinician. A decision will then be made about who is the most appropriate clinician for you to be seen by and when.  We will always see urgent cases on the same day but this could involve waiting.

Practice Nurse Appointments

Our Practice Nurses provide monitoring and management for people with diabetes, asthma, and heart problems. They also perform smear tests, childhood immunisations, undertake wound care, and give health advice and immunisations for those travelling abroad.

Health Care Assistants (HCAs)

HCAs support the work of practice doctors and nurses by taking blood tests, monitoring BP, undertaking NHS Health Checks and giving lifestyle advice.