How to make an appointment
If you want to make an online appointment you will need to use e-Consult. Using e-Consult will involve answering questions about your condition or question. Once you have completed the questionnaire, a clinician will review your answers and respond to you within 72 hours. It may be at that time, you are directed to contact reception by telephone who will make an appropriate appointment for you as advised by the clinician who reviewed your e-Consult.
You can contact either surgery by the telephone numbers below to book your appointment.
Claypath: 0191 374 6888
Monday to Thursday 8.00 a.m. – 6.00 p.m.
Friday 8.00 a.m. – 5.30 p.m.
University Health Centre: 0191 386 5081
Monday to Friday 8.30 a.m. – 5.00 p.m.*
Saturday 8.00 a.m. – 1.00 p.m.**
* (If you need to contact the surgery between 5.00 – 6.00 p.m. please telephone the Claypath Medical Centre)
** (No telephone access; pre-booked appts only)
Cancelling your appointment
If you cannot attend an appointment for any reason please inform the practice as soon as possible in order for us to give the appointment to someone else.
Who to see
Nurse Practitioner Appointments
Our Nurse Practitioners are trained to examine, diagnose, treat and prescribe and can see many conditions previously seen by GPs. These include:
- coughs, colds, ears, throat, sinuses, chest infections, rashes, back pain, abdominal pain, vomiting, UTI, headache, allergies, wound infections and bites;
- skin problems, hay fever, contraception, abnormal bleeding, lumps
- heartburn, indigestion, period problems, breast problems, constipation, diarrhoea;
- all childhood illnesses.
You may choose to see the doctor of your choice and will be offered the first available appointment. If you feel your problem is more urgent and cannot wait, please let the receptionist know who will liaise with a practice clinician. A decision will then be made about who is the most appropriate clinician for you to be seen by and when. We will always see urgent cases on the same day but this could involve waiting.
Practice Nurse Appointments
Our Practice Nurses provide monitoring and management for people with diabetes, asthma, and heart problems. They also perform smear tests, childhood immunisations, undertake wound care, and give health advice and immunisations for those travelling abroad.
Health Care Assistants (HCAs)
HCAs support the work of practice doctors and nurses by taking blood tests, monitoring BP, undertaking NHS Health Checks and giving lifestyle advice.