Freedom of Information

Information available from the Claypath and University Medical Group providing medical services under contract to the NHS under the Freedom of Information Act Publication Scheme: Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service. A copy of our Publication Scheme […]

Frequently Asked Questions (FAQ)

Disabled Access The practice is equipped with facilites for the disabled e.g. access ramps and double doors. If you anticipate any difficulty, please ring reception prior to your visit. Disabled car parking spaces are also provided. We hope that they will be available for disabled patients and/or their carers when visiting the practice. Car Parking […]

Friends and Family Test

The Friends and Family Test (FFT) is an important continuous patient feedback tool that supports the fundamental principle that patients who use NHS services should have the opportunity to provide feedback on their experience. It asks patients if they would recommend the services they have used and offers a range of responses. When combined with […]

NHS Constitution

The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it. The NHS Constitution establishes the principles and values of the NHS in England . It sets out rights to which patients, public […]


The NHS employs over a million staff in thousands of locations.  It is a large complex organisation providing a broad range of services.  It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS.  And this can be at times when you are feeling at your […]

Patient Participation Group

The practice has a “Patient Participation Group” membership of which is made up from patients registered at the practice who attend either the Claypath Medical Centre or University Health Centre. We are currently actively seeking new members to join the group to ensure a wider representation of our patient population. The aim of the group is that […]

Patient Privacy Statement

PATIENT PRIVACY STATEMENT General Data Protection Regulation (GDPR) – How your information will be used 1. As one of your health and social care providers, the Claypath and University Medical Group needs to keep and process information about you for normal  health care purposes. The information we hold and process will be used for our management […]

Patient Subject Access Request Policy

PATIENT SUBJECT ACCESS REQUEST POLICY We hold and process certain personal data about you in order to manage your health and social care records and to enable us to comply with NHS legislation and other statutory requirements. Our company policy on data protection explains the type of data which we hold about you. For the […]

PPG Patient Surveys and Action Plans 2018

Each year the practice undertakes two Annual Patient Satisfaction Surveys – one at each practice site i.e. the Claypath Medical Centre and the University Health Centre. The comments from each survey are then discussed with members of the Patient Participation Group. A Patient Survey Action Plan is then developed by the Group for each practice […]

PPG Terms of Reference

Terms of Reference and Code of Conduct Overriding Aims and Principles The PPG is not separate from the Claypath and University Medical Group but is a panel of patient volunteers who wish to work with the practice to provide practical support and to contribute to the continuous improvement of practice services, patient accessibility and the […]

Publication of GP Net Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. It should be noted, however, that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not […]

Regulatory Bodies

Our practice is regulated by the Care Quality Commission (CQC) who can ask for information about patients and staff alike.  We must comply withi their requests. Our clinicians are also regulated by various professional bodies such as the General Medical Council (GMC) and Nursing and Midwifery Council (NMC).

Research Involvement

Claypath and University Medical Group is proud to be involved in Primary Care Research. The practice is actively engaged with the NHS National Institute for Health Research and Local Research Centres, and can signpost suitable and willing patients to relevant research studies that  might be of relevance to them. A copy of our Research Privacy […]

Summary Care Record and Great North Care Record

Summary Care Record The purpose of the Summary Care Record is to ensure that anyone treating you has basic but important information about you – especially when care is unplanned,  urgent or during evenings and weekends. A roll out programme to existing patients began in March/April, 2010, and all patients were sent an information pack […]


The practice is an accredited training practice. This means that the practice and doctors have had to achieve a number of standards which have been assessed by the  Northumbria Vocational Training Scheme, acting on behalf of the national organisation the Joint Committee for Postgraduate Training in General Practice. Doctors training to become GPs are called GP […]

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies […]

Patient Data Protection Policy

Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care are required […]


Physiotherapy is provided by the NHS in Durham by County Durham and Darlington NHS Foundation Trust. If you need to see a physiotherapist, you have the option to self refer (over 16 years only) by completing the form on the Trust website and e-mailing it to them. Alternatively, if you are not sure that you […]