Terms of Reference and Code of Conduct

1.    Meetings
Meetings take place every four months with an agenda circulated prior to the meeting.

The meetings will usually consist of patient representatives, the practice General and Deputy Managers, and one GP Partner.

Other staff may be asked to attend as appropriate.

Meetings will usually be of approximately one and a half hours duration and be health at the University Health Centre at a mutually convenient time to the majority of attendees.  This is likely to be early evening for members with daytime work commitments and to ensure doctors’ surgeries are not disrupted.

2.    Objectives

To review the practice’s annual patinet questionnaire results in conjunction with practice representatives.

To discuss solutions and improvement plans to address issues raised within the questionnaire and to develop a Patient Survey Action Plan.

To review progress on actions agreed in the Patient Survey Action Plan.

To advise the practice team on the most appropriate means to raise patient awareness about progress and changes made.

To examine opportunities to improve patient knowledge about services provided by the practice, including advising on the development of the practice website.

To actively promote the Patient Participation Group meetings and the Patient Participation “virtual panel”, with the aim of increasing patient participation within the practice.

3.    Code of Conduct

An agenda will be circulated prior to the meeting.

Minutes of the meeting will be forwarded to all participants – including those unable to attend individual meetings.  Copies of minutes will be displayed on the practice website and in practice waiting areas.

Agenda items and group discussion will be on issues generally relevant to the organisation of practice services and facilities for patients.

Members to respect patient confidentiality at all times.  If any comments are inadvertently made relating to individual patients these will be identified as inappropriate and the issue anonymised in the meeting record.

General Manager