Text Messages (SMS)

Due to General Data Protection Regulations (GDPR) the practice is no longer able to communicate with patients by text message and/or e-mail without their explicit consent. If, therefore, you are a practice patient and would like to receive or continue to receive text messages and/or e-mails from us for the purposes of health promotion, practice news, and for appointment reminders, please either inform reception or complete and return the SMS Text messaging consent form.

The practice’s text messaging system gives patients the opportunity to text back to cancel their appointment if unable to attend and since its introduction has helped to greatly reduce the practice’s DNA (did not attend) rate freeing up appointments for patients which previously would have been wasted if patients did not inform the practice they were unable to attend. The practice would like, therefore, to encourage as many patients as possible to consent to their communicating with them in this way.

After giving consent, however, please remember that it is important to let the practice know if your mobile phone number changes so we can continue to contact you on the correct number.